Novotel Bern Expo, Bern

The hotel was in a convenient location with easy access to public transport, making it ideal for exploring the city. The rooms were in good condition but had an outdated design. The service was welcoming and helpful, ensuring a pleasant stay. However, the dining options were a bit limited and not part of the room rate, impacting the overall dining experience.

The hotel has a convenient location, making it easy to explore the city center and enjoy nearby restaurants. The rooms lacked some expected amenities, such as water in the fridge and a kettle, which was a bit disappointing. However, the availability of fresh towels and pillows for only two people was appreciated.

The hotel had nice and comfortable rooms, although they were the smallest and most expensive of our 12-day holiday. The cleanliness was good, but nothing extraordinary in the room, just average. The rooms were a bit small. The service was very helpful in searching for a new room for us to stay in despite the high occupation of the hotel. The staff was always professional, courteous, and knowledgeable. The service is not at the reception area but very helpful. The location was good, with the hotel being great and only a 35-minute walk to the center, offering free tram and bus passes if needed. It is quite far from tourist spots, but the nearby tram stop compensates for it. The hotel is next to a bus stop and to a tram stop that will take you into town. Dining was good, but not as impressive as expected for a 4-star hotel, with a basic selection and lacking diversity. The facilities were decent. The hotel had traditional Italian dishes.

The executive rooms were a bit of a letdown due to the very small table and the room being too hot to sleep comfortably, but the service was friendly and helpful. The location was convenient, especially with the free tram right outside the hotel. The dining experience was a bit disappointing considering the hotel's price. Overall, it had its ups and downs.